Refund Policy

1. Try it before you pay

MultiProfile is free to download and free to run within the limits of the free tier. Isolated profiles, proxies and fingerprints all work before you spend anything. Testing on your own machine, with your own proxies, is the only way to know whether it fits — so do that first. The best refund is the one you never need.

2. Your legal right of withdrawal

As a consumer you have 14 days to withdraw from your purchase, for any reason or none (article L.221-18 of the French Consumer Code). Because MultiProfile is unlocked immediately, we ask you at checkout to expressly request that immediate start and to acknowledge that it costs you this right — that is the mechanism in article L.221-28 13°.

Ticking that box is optional. Decline it and your plan simply starts after the 14 days, with your withdrawal right intact throughout. Section 6 of the Terms of Sale sets out the full mechanics and the model withdrawal form.

3. Our 14-day money-back guarantee

Whether or not you waived the right above, we make our own commitment on top of it: if a paid plan does not do what you needed, tell us within 14 days of your first purchase and we refund it in full. No form, no interrogation. This is a contractual promise, so we are bound by it — it is not a favour we can quietly withdraw.

It has limits, and here they are, stated plainly rather than buried:

• It covers your first purchase of a plan, not every renewal of it.
• We decline it where the pattern is obvious abuse — repeated buy-and-refund cycles across accounts, for example.
• We decline it for accounts terminated for breaching the Acceptable Use Policy. Fraud does not get a refund.

4. Renewals

Renewal charges fall outside the guarantee in section 3 — cancel before your renewal date and no charge is taken at all. You can cancel in a few clicks from the billing portal, any time, without contacting us, and your plan keeps running until the period you paid for ends. For annual plans we email a reminder before we charge you, so a renewal should never be a surprise.

That said: if a renewal was plainly accidental and you have not used the new period, write to us. We look at it in good faith and we usually refund it.

5. If the software is faulty

None of the above touches your legal guarantee of conformity. If MultiProfile does not do what we said it does, you can require us to fix it, and failing that obtain a price reduction or terminate and be reimbursed — at any point during your subscription, not just in the first 14 days, and regardless of anything on this page. That right cannot be waived or limited. See section 8 of the Terms of Sale.

6. How to ask

Email hello@multiprofile.app from the address on your account, with your order reference. We answer within a few business days. Approved refunds go back to the card you paid with, and typically land within 5 to 10 business days depending on your bank.

If we say no and you think we are wrong, section 11 of the Terms of Sale gives you a free consumer mediator. We would rather fix it before it gets there.